Terms and Conditions of sale
We are a business supplier only and therefore by purchasing from us YOU ALSO WARRANT that you are a business user and have read and accepted our terms and conditions of sale.
Purchases
Purchases are subject to UK law and no contract will exist between you and us until we have confirmed in writing (by e mail, letter or invoice) that we have accepted your order and are subsequently processing it. Consequently, we shall not be bound by any conditions inconsistent with these conditions of sale which may be contained in any order received.
Goods are not sold to businesses or commercial users on a trial basis or on approval and therefore are not subject to distance selling regulations 2000. We want you to be entirely happy with your purchase and so, if you are unsure as to the suitability of a product, please ask before purchasing it.
Prices and Specifications
Prices online include VAT at the current rate. We try to ensure specifications and prices are accurate and up to date at any given time and prices displayed on an ‘’invitation to treat’’ basis but if we are unable to supply something you have ordered at an advertised price or of the same specification, we give you the option to either accept an alternative, pay any difference or cancel your order and receive an immediate refund.
Payment
Payment is required at the time of ordering. We accept credit cards and debit cards via PayPal and therefore do not have access to your card details, nor will we request them. We also accept payment by cheque (at no extra charge) but goods will not be despatched until your cheque has cleared, usually up to 5 working days after receipt. If any payments are dishonoured, we reserve the right to recover our administration and bank costs. In the case of a returned cheque a charge of £12 + VAT will be levied each time it is returned unpaid. Overdue invoices will attract interest at 4% per month or part thereof and title will only pass upon payment in full.
Official Purchase Orders from United Kingdom Local or County Councils, Police, Government, Health, Education and Defence Authorities etc. will be accepted if attached to the order confirmation you will receive having chosen the “Payment by Cheque/BACS/Purchase Order” option but we shall not be bound by any conditions inconsistent with these Conditions of Sale which may be contained in any order sent to us. The same terms apply to UK PLC’s, Limited Companies or Businesses which have pre-approved accounts with us. Should you wish to pay via BACS or CHAPS transfer, please let us know and will notify you of our bank account details. In all cases, payment is required strictly within 30 days or as otherwise agreed to secure any discounts.
Delivery
We will endeavour to despatch your order within the promised timescale and by your preferred delivery method but our maximum liability for any delays will not exceed the cost of the delivery method paid for. If an item is out of stock, we will advise a due delivery date and you will be free to either await delivery or request a full refund. We also reserve the right to split your order and make separate deliveries in the event that the goods are being sent direct from the manufacturer or part of an order is temporarily out of stock or your chosen delivery method does not allow for different product categories to be packed together. If this is necessary, we will not charge you any additional carriage fees.
We will do our utmost to affect prompt delivery but we will not be liable for delays caused by our delivery contractors. In all cases, upon delivery, please ensure you thoroughly check consignments for shortages or damages before signing receipt as our delivery contractors will not accept responsibility if you have not indicated any damages or shortages on the delivery note. All notifications for Non-Delivery must be reported to us in writing within 3 days of despatch. Shortages or Damage must be reported to us verbally within 24 hours (tel; 020 8399 2449) and in writing within 3 days. (e mail; sales@wilstar.co.uk) or Wilstar Marketing Ltd, 293 Ewell Road, Surbiton, Surrey KT6 7AB.
If we or our delivery contractors are unable to effect a delivery because no-one is available to sign for its safe receipt and the goods are subsequently returned to us, any necessary re-delivery will be subject to an additional delivery charge and may also be subject to payment of any costs we have incurred in having the goods returned to ourselves in the first place
Warranty
Most items are guaranteed for 12 months Parts & Labour (back to base) In some cases 24 months (back to base). This excludes fair wear & tear, abuse, neglect, lack of maintenance, misuse, tampering, contamination, frost or physical damage. Should an item develop a fault or cease to work, please contact us in the first instance. For portable or smaller items, you will need to return the item to us at your own expense and until it reaches us, it will remain your responsibility. Before returning the item, please obtain a returns number from us, quoting this clearly on the packaging and including a copy of your purchase invoice or delivery note.
We aim to provide first class after-sales service and support. If it is subsequently found that an item returned to us under a warranty claim has been subject to abuse, neglect, lack of maintenance, misuse, tampering, contamination, fair wear & tear, frost or physical damage, you will then be responsible for all standard labour, carriage, parts, costs incurred by us to effect a repair or replacement. Any repair undertaken within the warranty period will continue to be covered by the remaining warranty period until its expiry. In all other cases the warranty will be limited to 3 months from the date of repair, service or sale, subject to the same exclusions as above.
Returns
Save for any item incorrectly supplied, we may at our discretion accept unwanted or unsuitable stock items provided they are, returned within 7 days of delivery with our prior written authorisation, are returned at your own expense and risk until received by us, have been unopened, are in their original and undamaged packaging, have not been used whatsoever, still remain in a saleable condition and the original purchase invoice (not a copy) accompanies the item. A refund will then be made within 28 days subject to a 15% restocking and handling charge, less any carriage charges paid or, in the case of original free delivery, less a packing charge of £10.00 + VAT. Special orders, installations, custom-made or adapted equipment are non-returnable.
Wilstar Marketing Limited T/AS The Welding Centre (Surbiton)
Effective from January 2011. Last updated in May 2019.
